Shipping & Returns

1. All orders will be processed, and shipped within three to four business days.

2. If you wish to cancel your order:

  1. you can notify us by email to red@redsautorehab.com before we have shipped the goods to you;
  2. or

  3. where goods have already been shipped to you, by returning goods to us in accordance with clauses 2.2, and 2.3 below.

    1. 2.2 You can return goods you have ordered from us for any reason at any time within 21 days of receipt for a full refund or exchange. you will be liable for all shipping costs. Upon receipt of the goods we will give you a full refund of the amount paid, minus shipping, or an exchange credit as required.

      2.3 Any orders returned after 21 days will be charged a 10% restocking fee, and will be paid by check, unless customer is informed otherwise.

3. The rights to return the goods to us as referred to in clause 2.2 will not apply in the following circumstances: -
  1. in the event that the product has been used.

  2. to any products that we have made or customized specifically for you. ( This means any order that is different from the item that we usually sell. An example would be an Allison cooler hose set, with longer hoses than normal.)

The provisions of this clause policy do not affect your statutory rights.



Revised 5-22-2013

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